“We'd failed two rounds of internal testing before we came to TempAid. They ran the test, identified the failure mode, and had a re-engineered pack in the chamber within a week.”
Director of Quality
Pharmaceutical manufacturer, Ontario
Innovation Center
InnovationCenter.
Where concept meets cold chain reality, engineered and validated for your lane, your product, and your season.
Why test with us
Because your lane isn’t generic,and your test shouldn’t be either.
Lane profilingTested to your
Tested to your
actual route
Chicago in January and Miami in January are not the same environment. Neither are Toronto and Edmonton in July. We test through all of it.
Audit-ready
Documentation your auditor trusts
Every test we run produces a signed ISTA report with SOP included, formatted exactly the way auditors expect it, ready the moment you need it.
ISTA distributionRe-validated when
Re-validated when
your lane evolves
When you switch carriers or handling conditions change, we re-run the distribution test so your validated system stays current, because cold chains aren't static.
Work we do
Simulated in the chamber. Validated in the data.
Our environmental chambers recreate your lane conditions from departure to delivery. We measure what happens inside your thermal packaging through every shift, so your product stays within range before it ever ships.
A full 360° approach
Connect the dots between performance, cost and operations.
We don’t just tell you if it passes. We look at your whole shipping picture and engineer a solution optimized across thermal performance, cost, operational efficiency, and dimensional weight.
Cost of materials
The right material isn't always the most expensive one. We find the solution that performs at a price that works across your volume.
Thermal performance
Validated to your lane, your season, and your product. Not a generic profile applied to everyone.
Warehouse footprint
Storage space costs money. We factor in how your packaging ships, stores, and stacks before making a recommendation.
Inbound shipping
How your packaging arrives affects your cost per unit. Flat-packed or assembled, we optimize for what makes sense at your volume.
Outbound shipping
Dimensional weight adds up fast. We engineer solutions that protect your product without shipping air.
Regulatory requirements
Your product has compliance requirements. We make sure the packaging solution meets them before anything else.
Who's behind the results
A team that goes beyond the test.
Most testing labs give you a chamber and a result. Our Innovation Centre pairs supply chain operators, cold chain packaging engineers, and financial experts so the solution makes sense in transit and on the balance sheet.
Book a lab visit
01
Supply Chain Operators
They have run the networks, managed the lanes, and know firsthand where shipments fail.
02
Packaging Design and Engineering
One team from concept to production. They design it, model it, validate it, and build it.
03
Finance and Optimisation
They have worked in your world. Dimensional weight, shipping spend, and ROI are built into every recommendation from day one.
The lab
We didn’t build a brochure. We built a lab.
We have two environmental-chamber labs located in Mississauga, Canada, and Danyang, China, featuring a total of ten chambers, a heat-flow meter, and distribution-test rigs. Our focus is on physical testing rather than estimates, making us the only ISTA-certified lab in Canada.
Labs
2LABS
In Canada and China.
Chambers
11TOTAL
1 walk-in, 10 reach-in.
Heat-flow meter
1HFM
Measures insulation R-value.
Lab services
Five disciplines, in the order your project runs.
Model it before you spend on a chamber. Test it to standard. Qualify it for real shipments. Map the lane. Prove the materials. Each stage hands off to the next, one team, one thread.
01
Thermal Modelling
Before a single chamber test runs, we model your packaging system to predict thermal performance. Using thermal modelling software, we simulate how your packaging will respond to real-world conditions, reducing the number of testing cycles needed and getting you to a validated solution faster. It's the first step in building a solution that performs before it's ever tested in a chamber.
02
Chamber Testing
Your lane, recreated in our ISTA Standard 20 certified chambers. We simulate real-world external temperature conditions across ISTA 7D and 7E profiles to validate internal temperature performance for your specific route, season, and product. With ten reach-in chambers and one walk-in chamber, we test across refrigerated, CRT, and frozen profiles to give you a result you can stand behind.
03
R-Value Testing
We measure the thermal resistance of your insulation materials using our heat flow meters, giving you the data to make informed decisions about material selection and performance. R-value testing is the foundation of understanding how your packaging will perform before it ever goes into a chamber.
04
Shock and Vibration
Packages take a beating in transit. Using our distribution test rigs, we test to ISTA 3A standards, simulating the real-world mechanical stresses of shipping including drops, impacts, and vibration across your shipping profile. Your packaging is validated to protect the product from the first mile to the last.
05
Package Validation Testing (IQ, OQ, PQ)
Full installation, operational, and performance qualification testing designed for pharma and regulated industries. We run IQ, OQ, and PQ protocols to meet FDA and Health Canada requirements as well as accreditation requirements, documenting every step so your validation package is audit-ready and submission-ready.
06
Shipping Lane Mapping
We map the temperature profile of your actual shipping lane using temperature data loggers placed on real shipments. The loggers capture the external conditions your product faces in transit from origin to destination, building the real-world data foundation for accurate chamber validation and lane qualification.
07
Gel Pack Conditioning
Proper gel pack conditioning is critical to consistent thermal performance. We map your refrigeration units using temperature data loggers to verify temperature uniformity and determine the exact conditioning time required in your fridge or freezer. We then condition gel packs to your exact specifications, ensuring consistent, repeatable performance across every test and every shipment.
08
Warehouse Mapping
Temperature and humidity vary across your warehouse. Using temperature data loggers, we map your storage environment to identify temperature variations, hot spots, and cold spots. The data ensures your warehouse conditions meet the storage requirements of your product and supports regulatory compliance documentation.
09
Primary Package Testing
We test the integrity of your primary packaging through seal pull and pressure leak testing. Identifying weaknesses before they become failures in the field, preventing leaks and cracks that compromise product performance and patient safety. Results are documented to support regulatory submissions and quality audits.
10
Documentation Support
Validations and SOPs require more than test data. We produce the full documentation package your team needs to support regulatory submissions to FDA and Health Canada, accreditation requirements, internal quality audits, and operational SOPs that simplify how your staff uses the packaging system day to day. Everything is structured to be audit-ready from day one.
The difference
We don’t just test it.We make it.
If the test fails, we don’t stop there. We redesign, retest, and if an existing solution can’t meet your requirements, we design and build something that does.
One team, one relationship, start to finish.
STEP 01
Research
Before anything is designed or tested, we research the right materials, the performance needed, and the price point that works.
STEP 02
Design
We take what the research tells us and engineer a solution, selecting the right materials, geometry, and refrigerant to meet your performance requirements.
STEP 03
Produce
Once the design is proven, we move it into production at scale. Same team, same standards.
What the clients are saying
“The fact that they could redesign the failing pack and put it into production meant we didn’t have to manage a separate supplier. One conversation, start to finish.”
Packaging Engineer, Biotech / Diagnostics
How it works
You send us a brief.We take it from there.
01
Tell us the basics
Tell us the size of what you're shipping, where it's going, and the temperature it needs to stay within. That's all we need to get started.
02
We match your route to the right profile
We select the ambient profile, verify it reflects your specific lane, then model your packaging to understand what's needed to achieve the performance you require.
03
It goes in the chamber
We replicate your real-world conditions physically to prove your packaging will maintain the required temperature from origin to destination.
04
The data tells the story
We analyze the results and tell you exactly what they mean for your product, so you can move forward with confidence.
05
You get a report your auditor will accept
A signed ISTA report, and an SOP if you need one for your QA file.
Who we test for
If it ships cold,we’ve tested something similar.
We test to the regulatory expectations of your market, including FDA, Health Canada, MHRA, and EMA.
01
Specialty pharmacy
Specialty pharmacy
Specialty pharma runs on precision: cold chain, compliance, and storage that earns its space. TempAid is built around those same realities. Our pack outs meet your accreditation requirements, hold 2–8°C and CRT ranges across the toughest lanes, and ship qualified for direct-to-patient biologics and cell and gene therapy. Whether you’re managing chronic specialty fills or one-off high-value shipments, the documentation lands with the order. Ready for your auditor, your finance team, and the patient on the other end.
02
Pharma manufacturing
03
Healthcare distribution
04
Clinical and biotech
05
3PL and logistics
06
Compounding pharmacy
Quality & controls
Your auditor will ask for documentation. Here’s ours.
We test to the regulatory expectations of your market, including FDA, Health Canada, MHRA, and EMA.
ISO 9001 Certified
ISO9001
Quality management system certified.
Class 1 FDA Registered
FDA
US FDA establishment registration on file.
Health Canada Site License
HC
Licensed establishment for drug products.
UK MHRA Registered
MHRA
United Kingdom regulatory registration.
ISO 13485 Certified
ISO13485
Quality system for medical devices.
Testimonials
Reports thatmade the deadline.
The QA leads, operations directors, and CFOs we already ship for. In their own words.
“The signed ISTA report was exactly what our auditor asked for. No back-and-forth, no supplementary data request, it had everything, formatted the way they expected it.”
Regulatory Affairs Manager
Biotech company, British Columbia
“We were over-spending on dim weight and had no idea. The optimisation programme they ran inside our existing pack found the margin.”
VP Supply Chain
Natural health products company
Contact
Bring us your toughest lane.
We’ve seen a lot of lanes. Yours isn’t as unique as you think, but your solution still needs to be yours. Tell us where it’s going.
Most tests complete within 2–4 weeks from brief to signed report.
After you reach out: a Certified Thermal Professional contacts you within one business day. We scope the test together, confirm the profile, and schedule your chamber slot.