Got Questions?We’ve Got Answers.

Our in-house lab lets us take a project from concept through design, manufacturing, and finished good, all under one roof. We use it to test best-of-breed materials, engineer solutions tailored to your specific lane, and generate the documentation you need to meet accreditation and regulatory requirements.

All our packaging comes pre-qualified to ISTA 7D and 7E profiles, which typically meet most clients' regulatory and accreditation requirements. If your lane has different needs, no problem: we run it in our lab and hand you the qualification file, so you see the data before you commit to anything. We'll also work with you to complete your performance qualification (PQ).

Every pre-qualified solution ships with its ISTA 7D or 7E qualification and validation report, which includes full chamber temperature results, a detailed description of performance, and the SOPs you need to pack and ship correctly, along with a return-and-reuse guide. You're audit-ready from day one.

Six wholly-owned facilities across Canada, the US, China, and Vietnam produce over 20 million units a month, with capacity to reach 50 million. New production can start in 60 to 90 days, backed by 50 years of manufacturing heritage through our affiliate Rapid Aid.

TempAid is founder-led and privately held, with short decision lines and a team that answers the same day you call. When you call about a new lane or a custom pack-out, you're talking to the people who'll build it.

The Cube and Cube+ are reusable VIP shippers validated to 120+ hours across three ranges, frozen, refrigerated, and controlled room temperature (CRT), on one universal pack-out, from 3L to 37L. PCM plates are interchangeable across both families, and they're built for shipments where a single excursion means a failed trial or a patient who can't wait.

The Move puts the same VIP panels and PCM plates as the Cube into a rugged carry bag, validated to 96+ hours across all three ranges and proven to ISTA 3A drop and vibration testing. It's for where the cold chain walks rather than ships: EMS, hospital floors, military medical, blood and organ transport, and sales-rep samples.

Our patent-pending tub is an injection-molded, single-piece design that integrates with our PCM plates to provide a unified solution across cube and rectangular configurations. It holds the plates, provides spill protection, and shields the VIP panels, the only VIP design with ISTA 3A certified impact protection, dry-ice ready, and built for heavy reusability, packing simplicity, and a five-year life.

TempAid has partnered with industry experts to provide radiopharmaceutical and nuclear medicine solutions using lead and tungsten steel shielding and our SteadyPac technology, covering both legs of the radiotheranostic supply chain in one Type A certified box (IAEA SSR 6-2018) with no overpack. It holds 2–8°C for 99+ hours and pre-conditions in about 90 minutes from room temperature.

We cover everything from 24 hours to 120+ hours; we have multiple solutions and configurations to meet your requirements. Every duration is validated against ISTA 7D and 7E summer and winter profiles.

Often none is needed: our SpeedyPac CRT mailers simply condition at room temperature between 18–23°C, and several PCM grades self-condition too, removing the fridge and freezer step and the operator error that comes with it. Some pack-outs, like the 2–8°C Chilled mailer, do require freezing 2 gel mats first, and each SOP card spells out exactly what to do.

Not with the VIP systems: the Cube and Cube+ are validated from +40°C to −30°C on one configuration, so you pack the same way in July as in January with no seasonal requalification. Mailers use a color-coded seasonal system plus a year-round Chilled option.

We build a buffer beyond your expected transit time and validate against realistic delays, so a late parcel doesn't become a lost one. Freeze protection is built in too.

Yes, accreditation increasingly requires proof of temperature control in transit. Our pre-qualified, ISTA-validated pack-outs plus IQ/OQ/PQ documentation give you the evidence to pass ACHC and other accrediting bodies' requirements, and we provide field-testing assistance against your own lanes.

Yes, and it's one of the most common reasons teams come to us. We bring your pack-out into our lab, run it against your actual lane and season, and engineer it until it passes, providing cost-effective options along the way, then document the result.

Yes; our lab is an independent testing platform, so you can bring in an existing design for validation, distribution testing, or lane mapping regardless of who made it. It's a common first step for teams who want data before changing anything.

EPR fees are live in the EU and expanding to the UK and North America, and non-recyclable packaging carries growing per-tonne liability. Recyclable and reusable options let you get ahead of that now, and we'll help you weigh the two against your volumes and destinations.

Single-use mailers and SteadyPac EPS fit high-volume, direct-to-patient models, while reusable VIP systems fit closed loops and high-value lanes with a five-year life that turns a per-shipment cost into a one-time asset. Many customers run both.

It depends on the component: cellulose insulation can be recycled in your blue bin, EPS biodegrades in a wet landfill, and all film and corrugated packaging is curbside recyclable in your blue bin as well. Drain-friendly gel packs empty down the drain, and VIP and PCM plates are kept and reused. Every shipment can include a region-specific return-and-reuse guide.

Yes; for high-volume direct-to-patient GLP-1 shipping, SpeedyPac mailers maintain desired temperatures all season, summer, fall, winter, and spring. Up to 490 fit on a pallet, freeing storage and cutting courier costs as volume scales.

Yes; for CRT specialty medications, SpeedyPac uses a PCM18 grade to hold above 15°C in winter and a PCM23 to stay below 25°C in summer, with the PCM built into the mailer. That delivers consistent 15–25°C for 36+ hours across seasons.

Yes; for deep-frozen lanes, the SteadyPac VIP cube paired with a −21°C PCM plate replaces dry ice with a stable, repeatable system. The plates are safer for staff to handle, and the cube's five-year reusable life turns a recurring dry-ice cost into a one-time investment.

Yes; for programs shipping across many states and needing more than one profile, we supply a matched portfolio rather than forcing one product to do everything. SpeedyPac mailers, EarthWise options, and SteadyPac Cubes are all built on integrated PCM and validated to the profiles you require.

Yes; for single-use, cost-sensitive 2–8°C shipping, EarthWise recyclable EPS and cellulose pack-outs under one cubic foot can pair frozen gel packs with water blankets in season-specific configurations.

Standard in-stock items ship in 5–7 days. Just-in-time manufactured EPS and cellulose have a standard lead time of 3 weeks for first orders, and new or scaled production can start in 60 to 90 days. Contact us with the product and quantity for a firm date.

If one of our many off-the-shelf, pre-validated solutions doesn't fit your requirements, we'll build a custom one: we learn your lane, warehouse conditions, payload, and temperature window, run it through our lab, and design the pack-out around what we find. You get the test data and documentation, so you know it works before you commit.

The sticker price can run slightly higher because the specialized PCM refrigerant is built in, but you do get better performance, and that's rarely the whole cost. Customers typically recover it and get a high ROI on total cost of ownership, labour, storage, and inbound and outbound freight, and we'll build the total-cost comparison against your current pack-out so the decision is on numbers.

TempAid adds a validated cold chain line to what you already sell, deepening existing relationships without new business development. We partner with distributors in strategic locations and the right customer base. Partners get lab access, distributor-specific pricing, co-branded marketing, and engineers who join client RFPs and technical meetings.

Yes; with six wholly-owned facilities across Canada, the US, China, and Vietnam, we manufacture close to where customers need it and keep a stable, cost-optimized supply chain. Same production standard at every facility.