Direct-to-Patient

Make your packagingmemorable for your patientsfor the right reasons.

Direct-to-patient cold chain ends at a front door, not a loading dock. The recipient is a patient, not a logistics professional. Our home delivery configurations are validated for the lane and designed for the person at the other end.

Courier handing a parcel to a patient at their front door
What's at stake

When the loading dock is someone’s living room, the packaging is part of the care.

01

A patient left with packaging they can't dispose of

Foam inserts, phase-change panels, bubble wrap. They've finished their injection and they're standing at the bin with packaging that fits nowhere. That's a support call, or quiet frustration they attach to your brand.

02

The unboxing is the brand experience

For a home patient, opening the shipment is the moment they feel cared for, or merely processed. A clean, validated, branded shipper that handles itself is part of the care.

03

Recyclable last-mile is becoming table stakes

EU packaging-waste rules, sustainability reporting, and accreditation are all moving toward recyclable home delivery. Getting ahead of it is far easier than retrofitting later.

How TempAid serves this lane

Built for the lane. Designed for the person at the other end.

01

EarthWise, the blue-bin answer

OCC-E certified, curbside recyclable. The patient removes the product and the box goes in the recycling. No instructions, no support call, no foam in the trash.

02

Validated for 2–8°C and CRT home lanes

ISTA 7D (summer) and 7E (winter) validated, 130+ hours. The same thermal performance as institutional cold chain, in a format made for a front door.

03

Your brand on the first touchpoint

Custom exterior branding, not a generic shipper. The first physical moment of your care program looks like you, with a package patients are glad to recycle, not embarrassed to bin.

04

Pre-validated, no lab time to start

The configuration is already qualified. Your team follows the SOP. No per-season requalification unless your lane changes.

Boxes moving along a warehouse conveyor
Lab services

No two shipments are alike.We design for that.

If your shipment needs something the standard product line doesn’t carry, we’ll build it with you. We start by learning your lane, your warehouse conditions, your payload, and your temperature window.

Our in-house lab runs the testing, and we design the pack out around what we find. You get the test data, the qualification documentation, and a pack out built for your specific shipment. You’ll know before you commit.

Let’s Talk
The documentation story

Your patient gets three things. The rest takes care of itself.

Three things reach the patient; the rest of the qualification package sits behind the scenes, formatted for your accreditation review and ESG file.

01

Qualification summary

Covers your home delivery lane, ready for accreditation review.

02

ISTA test reports (7D / 7E)

Summer and winter ambient profiles, signed and dated.

03

End-of-life insert

A printed card telling your patient exactly what to do with the packaging, part of the SKU, not a manual add.

04

Recyclability certificate

OCC-E documentation for your sustainability reporting or ESG file.

05

Custom Lab report

Full thermal qualification report on TempAid letterhead.

TempAid qualification report folder
Customer story

When the packaging stopped
being a complaint and
started being part of the care.

The situation

A specialty pharmacy managing home delivery for patients on GLP-1 therapies and specialty injectables. 60% of shipments going directly to residential addresses.

The problem

EPS foam shippers were reaching patient homes, patients calling to ask what to do with the foam, social media complaints, and a health system partner pressing for a sustainability plan for home delivery.

What TempAid delivered

EarthWise in three configurations for the 2–8°C home lane, custom exterior branding, an end-of-life insert in every shipment, and the OCC-E recyclability certificate for sustainability reporting.

What changed

Packaging support calls dropped within the first month.

The health system partner cited the recyclability initiative in its annual review.

Brand-impression scores rose, patients named the packaging specifically.

What the clients are saying
“The packaging used to generate complaints. Now patients mention it in their surveys, as something that made them feel looked after. It became part of the care.”

Director of Pharmacy Operations, National Specialty Pharmacy

Contact

Feel it before your patients do.

Get a sample delivered to your door. Tell us your product, route, and temperature range. We’ll configure the right setup and put a sample in your hands, with the documentation to back it up.

Get in touch